Maintaining relationships with customers is a priority for most businesses, assuming they want those relationships to remain positive and productive. Today, most of these relationships are nurtured over email and SMS messaging given they are a cheap and generally effective means of reaching a customer through devices they usually have about their person. Following the
The do’s and don’ts of customer comms during the pandemic Read More »
Pubs opened at the weekend, brilliant news for the industry. But in addition to creating enough space to allow for the 1m+ distancing rule, many businesses will need to brush up on their data protection awareness. The government’s high-level guidance for pubs, bars and restaurants is asking owners and operators in England to keep a
Data Advice For The Hospitality Industry Read More »
How the hospitality industry can comply with data protection law as lockdown eases On June 23rd, Britons received the news that so many were eagerly anticipating; lockdown restrictions were finally to be eased. As of July 4th, we are allowed to return to their pubs, bars, and restaurants. However, there are certain quid pro quos
I’ll have a side order of data security please! Read More »
Monday marks the two-year anniversary of the GDPR (General Data Protection Regulation). Strict regulations were introduced on May 25th 2008 on how organisations should handle customer data. Why then, even after two whole years of GDPR compliance, do organisations collect and store more customer data than they need? A recent Netwrix survey found that 61
Do businesses still collect and store more data than they need? Read More »
Outsourcing firm Serco – who are training staff to trace cases of Covid-19 for the UK government – has apologised after accidentally sharing the email addresses of almost 300 contact tracers. The error was made when it emailed new trainees to tell them about training. The company has so far recruited 21,000 staff, some of
Serco apologises for sharing contact tracers’ email addresses Read More »
Low-cost airline EasyJet has admitted that a “highly sophisticated cyber-attack” has affected approximately nine million customers. Email addresses and itineraries were stolen and that 2,208 customers had also had their credit card details “accessed”. It is thought the attackers had access to the data of customers who booked flights from 17 October to 4 March
EasyJet admits data breach affecting 9 million customers Read More »
The Government’s chief scientific adviser claimed this week that a second peak of coronavirus cases could be avoided with the help of the NHS’s new contact-tracing app – despite criticism the technology may have significant flaws. Sir Patrick Vallance told MPs while giving evidence to the health select committee that he was optimistic that cases
The use of contact-tracing apps and data privacy Read More »
“Zoom bombing” is the catchphrase everyone is talking about. No, really! This is where uninvited guests crash your meetings or chat on the popular video conferencing app that are not password protected. There are large numbers of people who are still posting the Zoom meeting number online, and without any protection, bombers can simply enter
Data privacy concerns for Zoom grow Read More »
Have you offered to help vulnerable people in your community? Have you set up any groups giving help and support during these difficult times? If so, you’re not alone as the country has been rallying round to help those most in need. Ian Hulme, Director for Regulatory Assurance at the Information Commissioner’s Office (ICO), has issued
Handling sensitive data during COVID-19 Read More »
The must-have video chat app for bored brits on lockdown is offering a huge reward for information about alleged hacking. Rumours started circulating that the app had been targeted by cyber criminals. Complaints about the popular video-calling service being “hacked” spread like wildfire online. The app lets friends and family make video calls, play games
Houseparty offers $1million for proof of smear campaign over hacking rumours Read More »
