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Accountancy firms must offer quality value-added services to stay competitive. Not only will this help develop existing client relationships but crucially it will help win new business. The nature and amount of work expected of accountants is ever-increasing. Gone are the days of only offering tax-compliancy and bookkeeping services. The sector is moving towards being […]
Stay competitive by building customer trust Read More »
The Information Commissioner’s Office (ICO) has fined Cathay Pacific Airways £500,000 for poor security that exposed the personal data of 9.4 million passengers – 111,578 of whom were from the UK. They found that backup files not password-protected, unpatched web-facing servers and out-of-date OS. The breach occurred between October 2014 and May 2018 and exposed
ICO fines Cathay Pacific over customer data protection failure Read More »
We were delighted to be one of the sponsors of the sold-out CIMSPA and Quest NBS Conference in Derby last week. The one-day event featured well over 20 breakout sessions with high-value content, plus high-profile keynotes and updates on the progress towards a route to chartered status for all sport and physical activity professionals. Organisations
iCaaS sponsors the 2020 CIMSPA and Quest NBS Conference Read More »
iCaaS are delighted to be speaking at the Call & Contact Centre Expo on March 19th at London’s ExCel. Not only is this a fantastic opportunity to talk about how our solution can help call and contact centres who deal with vast amounts of data on a daily basis, it is also a chance to
iCaaS to speak at the Call & Contact Centre Expo Read More »
Have you ever wondered what it would be like if the 1985 classic Back to the Future was remade with Ironman and Spiderman? If so, then take a look at this deepfake video which has gone viral. Doc Brown and Marty McFly are two of the most iconic characters in movie history. The faces of Robert
Deepfake video goes viral Read More »
The rollout of Facebook Dating has been delayed to an unknown date after privacy regulators raised concerns about their data compliance. Even though romantics in the U.S. have had access to the app’s dating feature for the past six months, Europeans looking for love will have to wait a little longer to meet their potential
Cupid fails to shoot an arrow at Facebook in time for Valentine’s Day Read More »
Corporate social responsibility (CSR) is increasingly linked to data privacy which is now embedded in corporate strategy. There’s no denying that adopting better data management can guarantee competitive advantages, especially in international markets. The finance industry has seen a definite increase in banks committing to CSR and taking a closer look at governance, environmental and
Data privacy and the link to corporate social responsibility Read More »
Payroll, council tax arrears and bank details were amongst a pile of sensitive information left exposed in an open skip. The A4 lever arch folder belonging to Gloucester City Council, contained 350 pages of data, within which there were 37 pieces of paper with at least 30 individuals’ private data. The information was dated 2013
Sensitive data dumped in council skip outside offices Read More »
The sharing of personal data between EU member states and the UK is vital for business supply chains to function and public authorities to deliver effective public services. Personal data will continue to flow until the end of this year when a longer term solution will be put in place. However in the event of
How Brexit will affect businesses and data privacy Read More »
Point-of-sale computers in Currys PC World and Dixons Travel shops suffered a cyber-attack affecting 14million customers. The Information Commissioner’s Office (ICO), imposed the maximum £500,000 fine to DSG Retail Limited (DSG) under the previous data protection legislation (Data Protection Act 1998), which was in force when the incident occurred. However, they warned that the fine
Dixons Carphone fined £500,000 after millions of customers’ personal data was lost Read More »
