GDPR

ICO fines Cathay Pacific over customer data protection failure

The Information Commissioner’s Office (ICO) has fined Cathay Pacific Airways £500,000 for poor security that exposed the personal data of 9.4 million passengers – 111,578 of whom were from the UK. They found that backup files not password-protected, unpatched web-facing servers and out-of-date OS. The breach occurred between October 2014 and May 2018 and exposed […]

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iCaaS to speak at the Call & Contact Centre Expo

Sara Frost

iCaaS are delighted to be speaking at the Call & Contact Centre Expo on March 19th at London’s ExCel. Not only is this a fantastic opportunity to talk about how our solution can help call and contact centres who deal with vast amounts of data on a daily basis, it is also a chance to

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Deepfake video goes viral

Cupid fails to shoot an arrow at Facebook in time for Valentine’s Day

Sara Frost

The rollout of Facebook Dating has been delayed to an unknown date after privacy regulators raised concerns about their data compliance. Even though romantics in the U.S. have had access to the app’s dating feature for the past six months, Europeans looking for love will have to wait a little longer to meet their potential

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Data privacy and the link to corporate social responsibility

Sara Frost

Corporate social responsibility (CSR) is increasingly linked to data privacy which is now embedded in corporate strategy. There’s no denying that adopting better data management can guarantee competitive advantages, especially in international markets. The finance industry has seen a definite increase in banks committing to CSR and taking a closer look at governance, environmental and

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Sensitive data dumped in council skip outside offices

Sara Frost

Payroll, council tax arrears and bank details were amongst a pile of sensitive information left exposed in an open skip. The A4 lever arch folder belonging to Gloucester City Council, contained 350 pages of data, within which there were 37 pieces of paper with at least 30 individuals’ private data. The information was dated 2013

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Dixons Carphone fined £500,000 after millions of customers’ personal data was lost

Sara Frost

Point-of-sale computers in Currys PC World and Dixons Travel shops suffered a cyber-attack affecting 14million customers. The Information Commissioner’s Office (ICO), imposed the maximum £500,000 fine to DSG Retail Limited (DSG) under the previous data protection legislation (Data Protection Act 1998), which was in force when the incident occurred. However, they warned that the fine

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Travelex suffers a ransomware cyber-attack

Sara Frost

Foreign currency trader Travelex has fallen victim to a cyber-attack from a ransomware gang called Sodinokibi. The criminals behind the hack told the BBC they are demanding $6m (£4.6m) or company computer systems will be deleted, and customer data sold online. Cashiers have been resorting to using pen and paper to keep money moving at

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ICO issues first UK fine under GDPR to a London pharmacy for £275k

Sara Frost

Doorstep Dispensaree, based in Edgware, north London has been fined a whopping £275,000 by the Information Commissioner’s Office (ICO) for “cavalier” disposal of records about vulnerable care home residents. The pharmacy, which supplies medicines to individuals and care homes, stored approximately 500,000 documents containing care home patients’ names, addresses, dates of birth, NHS numbers, medical

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GDPR in 2020 – Key topics for the year ahead.

Sara Frost

As we start 2020, what does the year ahead mean for GDPR and what are likely to be the key issues? GDPR Awareness Training and Cybersecurity will be the hot topics businesses will be talking about this year. The GDPR will be two years-old in May. Its purpose is to protect the data and privacy

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